Press Releases

PPM 2000 Opens the Door for Incident Management Interoperability With the Launch of a Two-Way Perspective Web Service

An important part of today's PSIM initiatives, Perspective by PPM 2000 provides incident data collection and analysis complete with integrations to the industry's leading emergency preparedness, situation management and access control solutions.

Edmonton, Alberta, Canada—October 27, 2010—PPM 2000, the global leader in Incident Reporting and Investigation Management software, announced the release of Perspective Integration Services and, with it, PPM’s Incident Management Alliance Network, a group of companies working with PPM to leverage interoperability and the sharing of incident data across applications. By partnering with companies like CNL, ERMS and Brivo, PPM is able to complement a company’s initial incident response and data collection with comprehensive incident records, investigation management and intelligence-driven analysis and reports.

PPM’s flagship application, Perspective, is an enterprise solution for reporting incidents, managing investigations and building cases. As a .NET Web service that leverages Windows Communication Foundation (WCF), Integration Services defines how data is moved between Perspective and other business applications thereby opening the door for interoperability while preserving the integrity of Perspective’s business rules, including established access rights and user permissions. By following current web standards and using XML, Integration Services can communicate with a number of development platforms and languages thereby facilitating interoperability with a variety of external systems.

Starting at the front end with incident response and situation management, data can now be transferred to Perspective from an access control system, video management system or mobile device. As a result, incidents can be documented real-time and notifications can immediately be sent to senior management and investigators. An example of this type of integration was demonstrated at the ASIS Annual Seminar & Exhibits where Brivo Systems showcased how specific events (e.g., door forced open, invalid card, etc.) logged by the Brivo ACS automatically trigger a Perspective incident. As a result of this escalation to incident status, the in-depth statistical analysis and follow-up investigation management provided by Perspective are now possible.

For HR, legal and asset management purposes, access to incident data means the ability to search historical records for persons or items of interest directly from the applications used by these departments, including visitor management, asset management and CRM systems.

Commented Brian McIlravey, CPP, PPM 2000’s Co-CEO, “With Perspective Integration Services, companies can share incident data across applications facilitating prompt incident documentation and open access to incident records. With the opportunity for out-of-the-box integrations between vendors as well as user-specific custom applications, Integration Services removes the boundaries between applications and greatly reduces the redundancies across disparate systems.” Added Elaine O’Sullivan, President & Co-CEO, “As companies build Perspective databases that encompass thousands of incidents, they want to accelerate data entry and improve access to information. Integration Services accomplishes both of these objectives. We’re making it easier to capture timely incident data, and we’re making the data within Perspective more accessible to other interest groups.”

About PPM 2000 Inc.:
PPM 2000 provides enterprise-level Incident Reporting and Investigation Management software that helps organizations manage their security, risk management and compliance objectives. In 2005, PPM 2000 combined leading-edge technology with 17 years of industry insight to create Perspective, a single enterprise platform for incident, investigation and case management. Users can intelligently action and query their data for trending, risk mitigation and planning activities. Then, with the ability to accurately assess what is happening and its potential impact, management can make informed decisions that optimize performance and illustrate the effectiveness of their security operation. Since 1988, thousands of organizations have implemented a PPM 2000 system, and the company’s clients span all industries and include many of the Fortune 1000. PPM 2000 is a Microsoft Gold Certified Partner. From incident reporting, to investigation management, to actionable business intelligence, PPM 2000 offers Incident Reporting and Investigation Management solutions for—and from—security professionals.

Editorial Contact:

Cora Bolianatz
Director of Marketing & Communications
PPM 2000 Inc.

cora.bolianatz@ppm2000.com
Phone: 780-448-0616 (ext-4054)