PPM 2000 Library - Security Incident Management Solutions
CASE STUDIES
(NEW)
Mitigating Fraud to Reduce Operating Risk Loss—
Perspective at Fulton Financial Corporation
(Feb 2010)
Excerpt
Fulton Financial Corporation (FFC)—a $16.6 billion company—is comprised of eight affiliate banks operating more than 260 offices and ATMs across Pennsylvania, Maryland, Delaware, New Jersey and Virginia. Apart from overseeing physical security at all corporate facilities, FFC’s Security Department is responsible for investigating fraud across the corporation. In its various forms (check fraud, ATM fraud, identity theft, etc.), fraud accounts for a significant portion of FFC’s operating risk loss. And like every operating risk loss, there is potential for both risk reduction and loss reduction with the right tools and the right approach.
Early in 2008, FFC decided to move forward with an automated incident reporting system that could be implemented corporate-wide. Their system of choice was
IRIMS’ successor: Perspective by PPM 2000. In the months
that followed, they began configuring the system to suit
their needs, and Perspective was deployed in June 2008.
The range of forms and fields available in Perspective allows FFC to thoroughly document all incident and case details electronically, along with a range of supplementary materials, such as ATM surveillance footage, pictures of forged checks, interview transcripts and communications with law enforcement.
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An Enterprise Solution for Global Security Challenges—
Perspective at Delta Air Lines
(Mar 2009)
Excerpt
With 170 million passengers each year, an employee count of 75,000, and hundreds of locations around the globe, Delta Air Lines—the world’s largest air carrier—faces a staggering array of security challenges. On any given day, anywhere in the world, Delta’s Corporate Security team may handle issues ranging from policy violations, to credit card fraud, to bomb scares, to global threats. They must record incident details, investigate causes, implement solutions and put preventative measures in place to ensure operational continuance and to maintain passenger, employee and asset safety.
With security issues scattered around the globe, ranging in severity from minor to life-threatening, it is critical that Delta’s Corporate Security department has instant access to information concerning incidents at hand, as well as past incidents. And since Corporate Security is composed of several different teams, each handling a unique subset of interrelated issues, it is essential that all security personnel utilize an incident reporting system that functions across the organization—facilitating the sharing of information, encouraging collaboration and allowing complete analysis and reporting of Delta’s entire security operation.
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Seeing the Big Picture in a Sea of Data—
Perspective at the Shawnee Mission Medical Center
(Dec 2008)
Excerpt
With a campus comprised of two hospitals, a therapy building, a fitness center, a child care center and numerous physician office buildings, the Shawnee Mission Medical Center (SMMC) is one of the largest health care facilities in the Kansas City area. Between 65 acres of campus grounds (including 3.6 million square feet of buildings) and an average daytime population of 13,000–15,000 people, Security Services at the SMMC has their work cut out for them. They make rounds, respond to calls for service, handle priority activities (crimes, disturbances, threats, etc.) and even investigate motor vehicle accidents 24 hours a day, 7 days a week—all with only two security personnel and one dispatcher on staff during any given shift.
With such an expansive facility and wide-ranging security issues, it is essential that the SMMC’s Security Services has the crucial information they need to successfully maintain campus safety. This necessitates that incident information be readily accessible to all security personnel at all times, as well as meaningful analysis and reports allowing staff to quickly and easily interpret this data.
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Software Innovation Meets Service Excellence—The Successful Implementation of Perspective at the Legislative Assembly of Ontario
(Sep 2008)
Excerpt
The Legislative Assembly of Ontario (OntLA), located in Toronto, Canada, is the seat of Ontario's provincial government. Its Legislative Security Service is responsible for upholding safety and security on the legislative grounds as well as in its buildings. They respond to and document approximately 2,300 incidents each year, ranging from presidential visits, to protest demonstrations, to medical emergencies. With such a wide array of incidents posing varying degrees of security risk, many of them highly political, OntLA relies on PPM 2000's Incident Reporting & Investigation Management software solutions to track, analyze, report and prevent incident activity.
In 2007, ten years after implementing IRIMS, OntLA was ready to move on to a new generation Incident Reporting system. After weighing their options for moving forward, OntLA purchased the Premium Edition of Perspective, PPM's current flagship Incident Reporting & Investigation Management system. Perhaps more than Perspective's next generation technological backbone and functionality, the deciding factor in OntLA's move to Perspective was PPM 2000's track record of superior customer service and support.
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