PPM 2000 Library - Security Incident Management Solutions
Trending Sky Miles
(as published in the July 2009 issue of Security Director News)
Excerpt
ATLANTA—Managing security and investigations at the world’s largest airline presents more than a few challenges. One is managing the high number of incidents that can happen on a daily basis, which include credit card fraud, policy violations, bomb scares and passenger altercations. Then, all of these events must be recorded and accounted for to be able to effectively investigate, suggest solutions and ensure compliance.
Delta Air Lines recently rolled out an incident management solution that assists the corporate security team — composed of several different teams including investigations, Operations Control Center Security Desk, compliance, and passenger misconduct and workplace violence — with tracking, analyzing and reporting incident activity across its divisions. The team uses PPM 2000’s Perspective to track 230 incidents per month, equating to nearly 3,000 events annually. Delta is also using add-ons to the core system to be able to analyze and link events and develop trending.
To read the full article…
Microsoft Global System Aids Worker Rescue
(as first published online at www.pcworld.com on April 22, 2009)
Excerpt
It's late November 2008 and antigovernment protestors have taken over Bangkok's airport. Thousands of travelers from around the world are literally stranded and fear a violent clash between pro- and antigovernment demonstrators.
Just after reports of the problems at the airport surface, Brian Tuskan, senior director of Microsoft Global Security, gets a message on his Windows Mobile phone alerting him that 30 employees who had travelled to Thailand for business are now stuck. It's his job to make sure that Microsoft workers remain safe.
"Our goal was to run incident management in case things went south," Tuskan said of the Bangkok situation.
It sounds far-fetched, like a scene from an action movie, but Microsoft ultimately hired a firm that specializes in whisking people out of such dangerous situations. They managed to fly the workers out of the country from a military airport in Bangkok, within four days. The commercial airport didn't end up opening for a week after the protestors closed it down, and even then it wasn't fully operational, requiring some visitors to stay put even longer.
The quick response from Microsoft was due in part to an integrated global security operations center that Tuskan helped build. Without that system in place, his team might not have realized that company employees were at risk.
To read the full article…
Everyone’s in security for Direct Energy’s CSO
(as first published in the March 2009 Issue of Canadian Security Magazine)
Excerpt
Rob Weir counts everyone in Direct Energy as a crucial component in overall security of the company. From the day they start work at the gas company, employees are made aware that if they see something unusual or suspicious they should report it. And whether it’s a security matter or not, Weir wants people to think they can call on security to help with the problem.
“Corporate security interacts with all the business units and we want them to know that we have better insight into who to call for help and say look I know we know we need to contact somebody so let’s contact security. It may be an HR issue or something somebody doesn’t know what to do with. It’s not about thinking outside the box; it’s about thinking inside the circle of everyone in the company,” he says. “In corporate security we’re not just securing our facilities and employees and properties, we’re also securing the brand and that includes our employees and their families as well.”
Weir is a big fan of PPM 2000’s Perspective Premium for reporting—all incidents in the company flow through there and employees are educated to report incidents through the company intranet and they then flow through Perspective.
To read the full article…
On The Right Track
(as first published in the Winter 2009 Issue of Security Matters Magazine)
Excerpt
With PPM 2000’s incident reporting and investigation management software, companies can spot potential security risks and take steps to prevent them.
Have you ever installed
a security measure,
such as a camera or
an alarm system, only to
wonder how it can be used to
analyze the prevention of further
security-related incidents?
Well, if you answered yes to
this question then you may
want to look at PPM 2000, an
Edmonton, Alta.-based company
that designs incident reporting
and investigation
management software solutions
for corporate security
professionals.
Essentially, PPM 2000’s
software allows companies to
examine single incidents or
look at the big picture to spot
trends, assess risk and
manage performance.
To read the full article…
Scoring with Event Statistics
(as first published in the November 2008 Issue of Canadian Security Magazine)
Excerpt
When it’s game night in Edmonton and the Oilers are
playing the Calgary Flames, Dave Suffern knows it’s
going to be a busier night than usual.
It doesn’t take special software or statistical analysis to know this,
but what reporting tools can help him with is in determining where
the trouble spots are likely to flare up and what entry points illegal
drugs might be coming from. With 16,500 fans at the Rexall Place,
he can use all the help he can get.
Suffern, major event security manager for Northlands, the body
that manages five entertainment and sports venues in Edmonton,
knows he’ll have more activity going on in the stands when the Flames
are in town—more than any other team—and staffs his security
team accordingly for those nights.
Knowing exactly where in the building he needs to place personnel
has become easier thanks in part to incident reporting and investigation
management software from Edmonton-based PPM 2000, which
was put in place two years ago.
To read the full article…
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